Delivery Director, Cloud Implementations

Miratech Group; New York (NY); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Remote Work

Growth & Certification Programs

Global Impact

Multicultural Environment

Sustainability Initiatives

Job summary

Miratech seeks a Delivery Director, MiraCloud Implementations to lead end-to-end MiraCloud deployment programs for enterprise customers. You will ensure successful delivery, customer satisfaction, and profitability while guiding PMOs and project managers across multiple engagements.

You will collaborate with Customer Success and executive stakeholders to establish governance, standards, and scalable delivery practices for sustainable growth in a global context.

Qualifications

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Skills

Delivery Leadership

PMO

Enterprise-scale programs

Governance models

CX/CCaaS

SaaS

Stakeholder management

Job description

Miratech seeks a Delivery Director, MiraCloud Implementations to lead end-to-end MiraCloud deployment programs for enterprise customers. You will ensure successful delivery, customer satisfaction, and profitability while guiding PMOs and project managers across multiple engagements.

You will collaborate with Customer Success and executive stakeholders to establish governance, standards, and scalable delivery practices for sustainable growth in a global context.