Delivery Director, MiraCloud Implementations — Remote

Miratech; United States; Remote; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Relentless performance culture

Competitive pay & benefits

Remote work culture

Growth opportunities

Global impact

Multicultural team

Sustainable values

Job summary

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful MiraCloud solution implementations, ensuring client satisfaction, operational excellence, timely delivery, and profitability.

You will oversee project managers, establish delivery governance, and scale MiraCloud’s project management practice across multiple engagements while partnering with Customer Success and executive stakeholders to drive sustainable growth and delivery excellence.

Qualifications

• 15+ years of experience in IT delivery, professional services, customer success, program management, implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the role.

Skills

Executive leadership

Stakeholder management

Delivery governance

PMO practices

Program management

CX/CCaaS/SaaS

Enterprise delivery

People leadership

Job description

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful MiraCloud solution implementations, ensuring client satisfaction, operational excellence, timely delivery, and profitability.

You will oversee project managers, establish delivery governance, and scale MiraCloud’s project management practice across multiple engagements while partnering with Customer Success and executive stakeholders to drive sustainable growth and delivery excellence.