Delivery Director, MiraCloud Implementations

Miratech; Indiana; Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Relentless culture

Competitive pay

Remote work

Growth opportunities

Global impact

Multicultural environment

Sustainability values

Job summary

Miratech in the United States is seeking a Delivery Director for MiraCloud Implementations to lead enterprise-scale software delivery, ensure client satisfaction, and drive profitability across multiple engagements.

You will oversee project managers, establish governance, mentor teams, and partner with Customer Success and executives to enable rapid, reliable cloud solutions for global clients.

Qualifications

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role

Responsibilities

• Lead successful delivery of MiraCloud implementation programs meeting scope, quality, timelines, and outcomes.
• Own customer success during implementations and build trusted enterprise relationships.
• Establish, scale, and improve MiraCloud’s project management practice, governance, and standards.
• Lead, coach, and develop Project Managers while promoting accountability and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contracts and objectives.
• Represent MiraCloud in executive discussions, reviews, and delivery escalations.
• Perform other duties as reasonably required to align with role purpose.

Job description

Miratech in the United States is seeking a Delivery Director for MiraCloud Implementations to lead enterprise-scale software delivery, ensure client satisfaction, and drive profitability across multiple engagements.

You will oversee project managers, establish governance, mentor teams, and partner with Customer Success and executives to enable rapid, reliable cloud solutions for global clients.