Delivery Director, MiraCloud Implementations — Remote

Miratech; Michigan City (IN); Teletrabalho; USD 150 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Relocation program

Health insurance

Certification programs

Mentorship

Resumo da oferta

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful delivery, enhance client satisfaction, and drive profitability. The role oversees PMO practices, governance, and scalable delivery standards while partnering with Customer Success and executive stakeholders to support growth.

You will manage multiple engagements, coach Project Managers, and ensure alignment with strategic objectives in a fast-paced, global IT services environment.

Qualificações

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.

Responsabilidades

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Conhecimentos

Delivery leadership

PMO leadership

Executive stakeholder management

Enterprise-scale delivery

Descrição da oferta de emprego

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful delivery, enhance client satisfaction, and drive profitability. The role oversees PMO practices, governance, and scalable delivery standards while partnering with Customer Success and executive stakeholders to support growth.

You will manage multiple engagements, coach Project Managers, and ensure alignment with strategic objectives in a fast-paced, global IT services environment.