Delivery Director – MiraCloud Implementations (Remote)

Miratech; New York (NY); Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Relentless performance culture

Competitive pay and benefits

Work from anywhere

Job summary

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful delivery, client satisfaction, and profitability across multiple engagements. You will oversee Project Managers, establish governance, and drive scalable PMO practices while partnering with Customer Success and executive stakeholders.

The role emphasizes leadership in delivery, operational excellence, and strategic relationships with enterprise clients, with a focus on growth and sustainable

Qualifications

• 15+ years of IT delivery or related leadership experience.
• Experience leading PMOs, Delivery Managers, or large programs.
• Proven enterprise-scale delivery and governance experience.
• Strong executive-level stakeholder management and communication.
• Authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Skills

Delivery leadership

PMO leadership

Enterprise delivery

Governance models

CX/CCaaS/SaaS

Executive stakeholder mgmt

US work authorization

Job description

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful delivery, client satisfaction, and profitability across multiple engagements. You will oversee Project Managers, establish governance, and drive scalable PMO practices while partnering with Customer Success and executive stakeholders.

The role emphasizes leadership in delivery, operational excellence, and strategic relationships with enterprise clients, with a focus on growth and sustainable