Delivery Director, MiraCloud Implementations (Remote)

Miratech Group; Indianapolis (IN); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere culture

Growth opportunities

Job summary

Miratech Group seeks a Delivery Director for MiraCloud Implementations to lead and assure successful MiraCloud deployments, driving client satisfaction, operational excellence, timely delivery, and profitability.

You will oversee PMs, establish governance, and scale the delivery practice across multiple engagements, partnering with Customer Success and executive stakeholders to enable sustainable growth.

Qualifications

• 15+ years in IT Delivery, professional services or program leadership.
• Experience leading Project Managers, Delivery Managers or PMO teams.
• Proven success managing enterprise-scale customer implementations or managed services.
• Experience building or scaling delivery organizations and PMO practices.
• Background in CX, Contact Center, CCaaS, SaaS or related services environments.

Responsibilities

• Lead delivery of MiraCloud implementations, ensuring scope, quality, timelines and business outcomes.
• Own customer success and build trusted executive relationships with enterprise stakeholders.
• Scale MiraCloud’s project management practice, governance and implementation standards.
• Coach and develop project managers, fostering accountability and continuous improvement.
• Monitor delivery performance, resource utilization, and profitability against commitments.
• Represent MiraCloud in executive reviews and delivery escalations.

Skills

IT Delivery Leadership

Project Management

Executive Stakeholder Mgmt

Customer Relationship Mgmt

Communication Skills

PMO & Governance

Delivery Excellence

Job description

Miratech Group seeks a Delivery Director for MiraCloud Implementations to lead and assure successful MiraCloud deployments, driving client satisfaction, operational excellence, timely delivery, and profitability.

You will oversee PMs, establish governance, and scale the delivery practice across multiple engagements, partnering with Customer Success and executive stakeholders to enable sustainable growth.