MiraCloud Delivery Director – Implementations & Impact

Miratech; Michigan City (IN); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Relentless culture

Competitive pay & benefits

Remote work

Growth opportunities

Global impact

Multicultural environment

Sustainability values

Job summary

Miratech seeks a Delivery Director, MiraCloud Implementations to lead and assure successful MiraCloud deployments, ensuring client satisfaction, operational excellence, timely delivery, and profitability. You will oversee a team of Project Managers, establish governance, and drive scalable delivery standards across multiple engagements.

You will partner with Customer Success and executives to support sustainable growth, while maintaining a culture of accountability and continuous improvement.

Qualifications

• 15+ years in IT delivery, professional services, customer success, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams or similar.
• Proven success managing enterprise-scale customer implementations, transformations, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and processes.
• Experience in CX, CCaaS, SaaS, or managed services environments.
• Strong executive-level stakeholder management and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring scope, quality, timelines, and outcomes meet client expectations.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering accountability and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may be required in alignment with the role’s purpose.

Skills

IT Delivery Leadership

PMO governance

Stakeholder management

Enterprise software delivery

CX/CCaaS/SaaS

Job description

Miratech seeks a Delivery Director, MiraCloud Implementations to lead and assure successful MiraCloud deployments, ensuring client satisfaction, operational excellence, timely delivery, and profitability. You will oversee a team of Project Managers, establish governance, and drive scalable delivery standards across multiple engagements.

You will partner with Customer Success and executives to support sustainable growth, while maintaining a culture of accountability and continuous improvement.