Delivery Director - MiraCloud Implementations

Miratech; Indianapolis (IN); Remote; USD 160,000 - 210,000; Full time

Benefits offered by this job

Relentless culture

Competitive compensation

Remote work

Growth opportunities

Global impact

Diverse team

Sustainability values

Job summary

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful implementations, ensuring client satisfaction, operational excellence, timely delivery, and profitability. You'll oversee PMOs, establish governance, and scale delivery practices across multiple engagements while partnering with Customer Success and executive stakeholders.

The role focuses on delivery leadership, customer relationships, and people leadership within a global IT services company

Qualifications

• 15+ years in IT delivery or related leadership roles.
• Experience leading PMOs, Delivery Managers, or implementation teams.
• Proven success with enterprise-scale customer delivery programs.
• Experience building governance models, PMO practices, and delivery processes.
• Background in CX, CCaaS, SaaS, Professional Services, or Managed Services.
• Strong executive-level stakeholder management and communication.
• Authorized to work in the United States; visa sponsorship is not available.

Responsibilities

• Lead successful delivery of MiraCloud implementations, meeting scope, quality, timelines, and outcomes.
• Own customer success and build trusted relationships with enterprise stakeholders.
• Establish and improve MiraCloud’s project management practice and delivery standards.
• Coach Project Managers and foster accountability and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contracts.
• Represent MiraCloud in executive discussions, reviews, and escalations.
• Perform other duties as needed to support delivery excellence.

Skills

Delivery leadership

PMO leadership

Stakeholder mgmt

Executive communication

Enterprise programs

CX/CCaaS

Job description

Miratech is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful implementations, ensuring client satisfaction, operational excellence, timely delivery, and profitability. You'll oversee PMOs, establish governance, and scale delivery practices across multiple engagements while partnering with Customer Success and executive stakeholders.

The role focuses on delivery leadership, customer relationships, and people leadership within a global IT services company