Delinquency Resolution Specialist (Remote Options)

Foundation Finance Company, LLC; Oregon; Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match enrollment

Paid, Sick and Volunteer Time Off

Paid Parental Leave Options

Employer Paid Life and Disability

Wellbeing on Demand Program

Flexible Work Environment with a CASU

Casual dress code

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I to assess past-due accounts and reach out to customers to resolve delinquencies in line with policy. You will handle more complex questions, document notes, and work with the team to drive one-call resolutions.

This role requires strong communication, basic Excel skills, and the ability to manage stressful conversations while meeting deadlines. Evening and weekend shifts are part of the schedule.

Qualifications

• Minimum 1-year relevant experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Typing

Phone etiquette

Stress management

Attention to detail

Education

High school diploma

Job description

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I to assess past-due accounts and reach out to customers to resolve delinquencies in line with policy. You will handle more complex questions, document notes, and work with the team to drive one-call resolutions.

This role requires strong communication, basic Excel skills, and the ability to manage stressful conversations while meeting deadlines. Evening and weekend shifts are part of the schedule.