Delinquency Resolution Specialist

Foundation Finance Company, LLC; Tallahassee (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Day-one health benefits

401(k) with company match

Paid time off

Parental leave

Job summary

Foundation Finance Company, LLC is hiring an Account Servicing Specialist I to assess past-due accounts and contact customers for resolution per policy. You will handle complex questions from the customer service team and other representatives, performing outbound calls and processing payments to drive one-call resolutions.

The role requires strong communication, negotiation, and typing skills, with two evening shifts and occasional Saturday work.

Qualifications

• High school diploma.
• Minimum 1-year relevant experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Skills

Computer skills

Phone presence

Verbal communication

Written communication

Negotiation skills

Education

High school diploma

Job description

Foundation Finance Company, LLC is hiring an Account Servicing Specialist I to assess past-due accounts and contact customers for resolution per policy. You will handle complex questions from the customer service team and other representatives, performing outbound calls and processing payments to drive one-call resolutions.

The role requires strong communication, negotiation, and typing skills, with two evening shifts and occasional Saturday work.