Delinquency Resolution Specialist

Foundation Finance Company, LLC; Nevada; On-site; USD 25,000 - 36,000; Full time

Job summary

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquency in line with policies. The role handles complex inquiries and executes outbound calls to pursue resolutions.

You will process phone payments, offer hardship options, and relay account information clearly. The position requires accuracy in documentation and adaptability to change with evening and occasional Saturday shifts.

Qualifications

• Minimum 1-year relevant applicable experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong typing skills.

Responsibilities

• The Account Servicing Specialist I is responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy.
• This role handles more complex account questions directed from the customer service team and other representatives.
• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Complete in-office and administrative tasks as needed.
• Document notes properly in all required areas per company processes and procedures.
• Must be able to react to change productively.
• Shift schedule: Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Skills

Computer skills

Verbal communication

Written communication

Typing skills

Education

High school diploma

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company is seeking an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquency in line with policies. The role handles complex inquiries and executes outbound calls to pursue resolutions.

You will process phone payments, offer hardship options, and relay account information clearly. The position requires accuracy in documentation and adaptability to change with evening and occasional Saturday shifts.