Delinquency Resolution Specialist (Remote)

Foundation Finance Company, LLC; Florida; On-site; USD 29,000 - 32,000; Full time

Job summary

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I in Florida to assess past due accounts, contact customers, and resolve delinquency per policy. This role handles more complex questions and coordinates with the customer service team.

The position requires outbound calling, processing over-the-phone payments, offering hardship relief options, and documenting all activity. Strong communication, typing, and negotiation skills are essential.

Qualifications

• High school diploma.
• Minimum 1-year relevant applicable experience preferably in customer service or collections.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.

Responsibilities

• Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
• Recognize and research delinquent, or potentially delinquent, accounts to determine best course of resolution action and assumes responsibility for attempting account resolutions.
• Process over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.

Skills

Strong computer skills

Phone communication

Persuasion and negotiation

Typing skills

Attention to detail

Stress management

Written communication

Verbal communication

Education

High school diploma

1 year relevant experience (customer service/collections)

Tools

Word

Excel

Internet

Email

Job description

Foundation Finance Company, LLC is seeking an Account Servicing Specialist I in Florida to assess past due accounts, contact customers, and resolve delinquency per policy. This role handles more complex questions and coordinates with the customer service team.

The position requires outbound calling, processing over-the-phone payments, offering hardship relief options, and documenting all activity. Strong communication, typing, and negotiation skills are essential.