Delinquency Resolution Specialist

Foundation Finance Company, LLC; Missouri; Vor Ort; USD 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

Day-one health benefits

Employer paid life and disability

Flexible work environment

Zusammenfassung

Foundation Finance Company, LLC is hiring an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquency. You will handle complex questions and perform outbound calls to drive one-call resolutions.

The role requires a high school diploma and at least 1 year in customer service or collections, with strong communication and computer skills. Flexibility for two evening shifts and a Saturday shift every five weeks is included.

Qualifikationen

• High school diploma required.
• Minimum 1 year experience in customer service or collections.
• Strong verbal and written communication skills.

Aufgaben

• Assess past due accounts and contact customers to resolve delinquency according to policy.
• Handle complex account questions from the service team and other reps.
• Perform outbound calls on past due accounts to resolve delinquency.

Kenntnisse

Customer service

Collections

Data entry

Ausbildung

High school diploma

Tools

Word

Excel

Internet

Email

Jobbeschreibung

Foundation Finance Company, LLC is hiring an Account Servicing Specialist I to assess past-due accounts and contact customers to resolve delinquency. You will handle complex questions and perform outbound calls to drive one-call resolutions.

The role requires a high school diploma and at least 1 year in customer service or collections, with strong communication and computer skills. Flexibility for two evening shifts and a Saturday shift every five weeks is included.