Delinquency Collections Specialist

U.S. Bank; Richmond (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

Life insurance

401(k)

Paid vacation

Holiday opportunities

Job summary

U.S. Bank is seeking a collector to recover delinquent accounts by reviewing documentation and contacting customers via phone or written correspondence.

The role will involve arranging repayment plans and reducing financial loss to the bank, with an emphasis on compliant practices. Start date is January 11, 2027, with a four-week training period and a schedule spanning Monday to Saturday with various shifts centered around Central Time.

Qualifications

• High school diploma or equivalent.
• 2–3 years of collections or customer service experience.
• Knowledge of loan collection policies and related laws.

Responsibilities

• Collects payment on delinquent accounts by reviewing documentation and contacting customers by telephone and/or written correspondence.
• Arranges repayment schedules to minimize losses.
• Engages with customers to explain options and ensure compliance.

Skills

Debt collection

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a collector to recover delinquent accounts by reviewing documentation and contacting customers via phone or written correspondence.

The role will involve arranging repayment plans and reducing financial loss to the bank, with an emphasis on compliant practices. Start date is January 11, 2027, with a four-week training period and a schedule spanning Monday to Saturday with various shifts centered around Central Time.