Delinquent Accounts Collections Specialist

U.S. Bank; Phoenix (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life

Short-term and long-term disability

Pregnancy disability and parental-leav

401(k) and employer-funded retirement

Paid vacation (2–5 weeks)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals

Job summary

U.S. Bank is seeking a collections professional to help delinquent accounts by reviewing documents, contacting customers by phone or mail, and arranging repayment plans to minimize losses. This role starts January 11, 2027, with a 4-week training period and a rotating schedule through weekdays and Saturdays in Central time.

The ideal candidate has a high school diploma and 2–3 years in collections or customer service, plus knowledge of debt collection laws and strong communication skills. U.S.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Skills

Knowledge of debt collection laws

Customer service skills

Identify and resolve exceptions

Verbal and written communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a collections professional to help delinquent accounts by reviewing documents, contacting customers by phone or mail, and arranging repayment plans to minimize losses. This role starts January 11, 2027, with a 4-week training period and a rotating schedule through weekdays and Saturdays in Central time.

The ideal candidate has a high school diploma and 2–3 years in collections or customer service, plus knowledge of debt collection laws and strong communication skills. U.S.