Delinquency Recovery Specialist

U.S. Bank; Chicago (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

Sick and Safe Leave

Paid vacation

Paid holidays

401(k)

Life insurance

Disability

Job summary

U.S. Bank in Chicago is seeking a Collections Specialist to collect payments on delinquent accounts by reviewing documentation and contacting customers via phone or mail, arranging repayment plans to minimize losses and protect the bank's financial interests.

Start date is January 11, 2027 with a four-week training period. Shift schedule includes Monday–Saturday with two shifts 12pm–9pm and three shifts 8am–5pm Central Time.

Qualifications

• High school diploma or equivalent.
• Two to three years of collections and/or customer service experience.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence, and arranging repayment schedules.
• Minimize loss to the organization through effective account handling.

Skills

Customer service

Communication skills

Policy knowledge

Organizational skills

Education

High school diploma or equivalent

Job description

U.S. Bank in Chicago is seeking a Collections Specialist to collect payments on delinquent accounts by reviewing documentation and contacting customers via phone or mail, arranging repayment plans to minimize losses and protect the bank's financial interests.

Start date is January 11, 2027 with a four-week training period. Shift schedule includes Monday–Saturday with two shifts 12pm–9pm and three shifts 8am–5pm Central Time.