Debt Resolution Specialist

U.S. Bank; Portland (OR); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical dental vision)

Life insurance

Short-term and long-term disability

Pregnancy disability and parentalleave

401(k) and employer-funded retirement

Job summary

U.S. Bank is seeking a delinquency collections specialist to reach out to customers to collect payments on overdue accounts. You will review documentation, contact customers by phone or letter, and arrange repayment plans to minimize losses for the bank.

The role supports a structured collection process with emphasis on compliant practices, strong customer service, and accurate record-keeping. Training is provided, and the position offers a defined schedule and benefits.

Qualifications

• High school diploma or equivalent is required.
• Two to three years of experience in collections and/or customer service activities.
• Good knowledge of loan collection policies, fair debt collection practices, and related laws.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation and contacting customers by telephone or written correspondence.
• Arranges repayment schedules to minimize loss to the organization.
• Identify and resolve exceptions and communicate effectively with customers.

Skills

Customer service

Verbal communication

Attention to detail

Education

High school diploma

Job description

U.S. Bank is seeking a delinquency collections specialist to reach out to customers to collect payments on overdue accounts. You will review documentation, contact customers by phone or letter, and arrange repayment plans to minimize losses for the bank.

The role supports a structured collection process with emphasis on compliant practices, strong customer service, and accurate record-keeping. Training is provided, and the position offers a defined schedule and benefits.