Collections Specialist – Customer Accounts

U.S. Bank; Albuquerque (NM); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic term)

Disability coverage (short & long-term

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a credit and collections professional to collect payments on delinquent accounts. The role involves reviewing documentation, contacting customers by phone or written correspondence, and arranging repayment schedules to minimize organizational loss.

Training starts January 11th, 2027, with a four-week program, followed by a Monday-Saturday schedule centered around Central Time. Qualifications include a high school diploma or equivalent and 2–3 years in collections or customer

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Skills

Debt collection knowledge

Customer service skills

Documentation & compliance

Job description

U.S. Bank is seeking a credit and collections professional to collect payments on delinquent accounts. The role involves reviewing documentation, contacting customers by phone or written correspondence, and arranging repayment schedules to minimize organizational loss.

Training starts January 11th, 2027, with a four-week program, followed by a Monday-Saturday schedule centered around Central Time. Qualifications include a high school diploma or equivalent and 2–3 years in collections or customer