Delinquency Payments Specialist

U.S. Bank; Detroit (MI); On-site; USD 28,000 - 29,000; Full time

Job summary

U.S. Bank is seeking a Collections professional to support the recovery of delinquent accounts. You will review documentation, contact customers by telephone and written correspondence, and work to arrange repayment schedules.

The start date is January 11th, 2027 with a 4-week training and schedule that includes days and times across the central time zone. We value strong customer service and knowledge of debt collection practices.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules to minimize loss to the organization.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma

Tools

Debt collection policies

Job description

U.S. Bank is seeking a Collections professional to support the recovery of delinquent accounts. You will review documentation, contact customers by telephone and written correspondence, and work to arrange repayment schedules.

The start date is January 11th, 2027 with a 4-week training and schedule that includes days and times across the central time zone. We value strong customer service and knowledge of debt collection practices.