Dealer Funding & Support Specialist

Hyundai Capital; Atlanta (GA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vehicle allowance

Health coverage

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing benefits

Career development

Volunteer time off

Descripción de la vacante

Hyundai Capital America is seeking a Dealer Support Associate to act as the frontline contact for dealers through calls and email, handling funding, titles, contracts, and post-funding activities with accuracy and efficiency.

You will document every action in approved systems, escalate complex issues, and collaborate across Consumer Credit, Funding, Servicing, and Compliance to maintain a consistent dealer experience.

Formación

• Minimum 2–4 years of related experience in call center, dealer support, customer service, or automotive finance.
• Strong customer service and communication skills to support dealers, Sales teams, internal departments, and external partners through phone and email.
• Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
• Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.
• Ability to manage multiple requests, prioritize deadlines, and work in a fast-paced, high-volume environment.
• Ability to interpret and apply company policies and regulatory requirements.

Responsabilidades

• Serve as the operational first point of contact for dealers via inbound calls and dealer support inbox.
• Research issues and provide accurate, timely resolutions; elevate complex matters as needed.
• Document activity in approved systems and ensure compliance with policies and procedures.

Conocimientos

Customer service

Communication skills

Research & analysis

Documentation

Multitasking

Educación

High school diploma or GED

Herramientas

Microsoft Office

Excel

Descripción del empleo

Hyundai Capital America is seeking a Dealer Support Associate to act as the frontline contact for dealers through calls and email, handling funding, titles, contracts, and post-funding activities with accuracy and efficiency.

You will document every action in approved systems, escalate complex issues, and collaborate across Consumer Credit, Funding, Servicing, and Compliance to maintain a consistent dealer experience.