Dealer Support & Funding Specialist

Hyundai Capital; Plano (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

Employer-funded HSA

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer time off

Job summary

Hyundai Capital America (HCA) is seeking a Dealer Support Associate in Plano, TX. You will be the first point of contact for dealers, handling funding, titles, contracts, and post-funding inquiries, and documenting activity in approved systems.

You will research issues, provide timely resolutions, and escalate complex matters as needed while collaborating with Funding, Servicing, Compliance, and other internal teams. This role emphasizes accuracy and compliance.

Qualifications

• Minimum 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment.
• High school diploma or GED required.
• Strong customer service and communication skills, with the ability to professionally support dealers, Sales teams, internal departments, and external partners through phone and email channels.
• Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
• Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.

Responsibilities

• Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio.
• Research issues, provide accurate and timely onetouch resolutions when possible, elevate complex matters as needed, and document all activity in applicable approved systems.
• Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.
• Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

Skills

Call center experience

Customer service

Financial services

Automotive finance

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Hyundai Capital America (HCA) is seeking a Dealer Support Associate in Plano, TX. You will be the first point of contact for dealers, handling funding, titles, contracts, and post-funding inquiries, and documenting activity in approved systems.

You will research issues, provide timely resolutions, and escalate complex matters as needed while collaborating with Funding, Servicing, Compliance, and other internal teams. This role emphasizes accuracy and compliance.