Dealer Support Specialist: Funding and Titles

Hyundai Capital America; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Vehicle perks – monthly vehicle allow.

Health coverage (medical, dental, and-

401(k) with company match

Job summary

Hyundai Capital America (HCA) helps people move forward through Hyundai Motor Finance, Genesis Finance, and Kia Finance with innovative financing solutions nationwide. The Dealer Support Associate acts as the frontline for dealer inquiries, researching issues related to funding, titles, contracts, and post-funding activities and documenting all activity in approved systems.

The role emphasizes accurate responses, escalation when needed, and adherence to policies and regulations, with strong

Qualifications

• 2–4 years in a call center or dealer support, customer service, or automotive finance operations.
• High school diploma or GED required.
• Strong customer service and communication skills for dealers, Sales, and internal teams.

Responsibilities

• Serve as the first point of contact for dealers via inbound calls and inbox requests.
• Research and resolve funding, titles, contracts, and post-funding inquiries.
• Document activity in approved systems and support compliance processes.

Skills

Call center experience

Customer service

Communication skills

Documentation

MS Office

Excel

Education

High school diploma or GED

Tools

MS Office

CRM systems

Excel

Job description

Hyundai Capital America (HCA) helps people move forward through Hyundai Motor Finance, Genesis Finance, and Kia Finance with innovative financing solutions nationwide. The Dealer Support Associate acts as the frontline for dealer inquiries, researching issues related to funding, titles, contracts, and post-funding activities and documenting all activity in approved systems.

The role emphasizes accurate responses, escalation when needed, and adherence to policies and regulations, with strong