Dealer Support Specialist – Automotive Financing

Hyundai Capital America; Irvine (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vehicle perks

Comprehensive health coverage

Employer-funded HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs and career dev.

Paid Volunteer Time Off

Job summary

Hyundai Capital America is seeking a Dealer Support Associate to serve as the first point of contact for dealers, handling funding, titles, contracts, and post-funding inquiries. You will document activity in systems, escalate complex issues, and support cross-functional processes across Consumer Credit, Funding, Servicing, and Compliance.

Ideal candidates have 2–4 years in dealer support or financial services, strong communication, and the ability to manage high-volume requests with accuracy in

Qualifications

• 2–4 years of related experience in a call center, dealer support, or financial services.
• Strong customer service and communication skills.
• Ability to manage multiple requests and meet deadlines in a fast-paced environment.

Responsibilities

• Serve as the operational first point of contact for dealers via inbound calls and inbox requests.
• Research issues and provide accurate, timely resolutions; escalate complex matters as needed.
• Document activity in approved systems and support post-funding processes.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Policy understanding

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

CRM systems

Job description

Hyundai Capital America is seeking a Dealer Support Associate to serve as the first point of contact for dealers, handling funding, titles, contracts, and post-funding inquiries. You will document activity in systems, escalate complex issues, and support cross-functional processes across Consumer Credit, Funding, Servicing, and Compliance.

Ideal candidates have 2–4 years in dealer support or financial services, strong communication, and the ability to manage high-volume requests with accuracy in