Patient Access Scheduler – Day Shift

UMass Memorial Health; Worcester (MA); Hybrid; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health is seeking a patient access coordinator to manage incoming calls and schedule appointments across multiple clinics and campuses. You will collect patient demographics, insurance details, and account information while coordinating with departments to streamline care.

The role emphasizes strong communication, attention to detail, and the ability to handle scheduling pressures in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred in business or healthcare-related field.
• English speaking, reading and writing skills required.
• Strong interpersonal and communication skills required.
• Scheduling or phone customer service experience preferred.
• Experience in a healthcare organization preferred.
• Bilingual abilities preferred.

Responsibilities

• Handle incoming calls to schedule patient appointments across multiple clinics and campuses.
• Make outbound calls to schedule appointments with specialists and subspecialists.
• Collect patient demographics, insurance information, and account data; collect liabilities prior to service.
• Secure medical records as needed to facilitate care.
• Schedule in-office procedures and allocate rooms for procedures.
• Apply knowledge of multiple treatment areas and prioritization of services.
• Prioritize visits to optimize physician time and clinic efficiency.

Skills

English proficiency

Communication skills

Scheduling experience

Healthcare experience

Bilingual abilities

Education

High school diploma

Associate’s degree (business/healthcare)

Job description

UMass Memorial Health is seeking a patient access coordinator to manage incoming calls and schedule appointments across multiple clinics and campuses. You will collect patient demographics, insurance details, and account information while coordinating with departments to streamline care.

The role emphasizes strong communication, attention to detail, and the ability to handle scheduling pressures in a fast-paced hospital setting.