Data Center Technician II - Remote Hands & Uptime Expert

Digital Realty; Oakland (CA); On-site; USD 54,000 - 55,000; Full time

Job summary

Digital Realty is seeking a Remote Hands Technician II to support customer demands in a data center environment. You will perform rack/stack operations, cabling, cross connects, and issue diagnostics while coordinating with Deployment and Operations teams to meet SLAs.

You will help ensure 100% uptime, handle physical tasks, and participate in on-call coverage, with a focus on safety and efficiency in a fast-paced data center setting.

Qualifications

• 3+ years in Telecommunications or Data Center field.
• Understanding of telecom structured cabling standards.
• Understanding of network device deployment.
• Ability to communicate written and verbally.
• Provide rotational on-call coverage.
• Use of industry standard test equipment.

Responsibilities

• Perform Remote Hands services tracked through ticketing system.
• Rack and stack equipment.
• Cable, terminate, and dress fiber or copper cabling.
• Assist diagnostics of hardware/software issues on customer equipment.
• Power cycling of customer equipment.
• Perform cabinet/cage audits.
• Install or remove blade/card, memory, drives, transceivers.
• Test and troubleshoot copper and fiber optic circuits.
• Migrate equipment, power, or networking devices.
• Ship and receive packages.
• Receive, install, test cross connects of copper/fiber interconnections.
• Use power/hand tools.
• Provide updates in ticketing system.
• Inventory verification/counts.
• Adhere to SOPs.
• Maintain data center cleanliness.
• Work flexible shifts.
• Report within 1 hour for emergencies.

Skills

Telecom experience

Structured cabling

Network deployment

Communication skills

On-call rotation

Test equipment knowledge

Physical readiness

Education

CompTIA A+ / Net+ Certification preferred

Tools

Industry standard test equipment

Power tools

Job description

Digital Realty is seeking a Remote Hands Technician II to support customer demands in a data center environment. You will perform rack/stack operations, cabling, cross connects, and issue diagnostics while coordinating with Deployment and Operations teams to meet SLAs.

You will help ensure 100% uptime, handle physical tasks, and participate in on-call coverage, with a focus on safety and efficiency in a fast-paced data center setting.