Data Center Operations Technician II (24/7 Hands-On)

TierPoint; Dallas (TX); On-site; USD 28,929 - 42,705; Full time

Job summary

TierPoint in Dallas is seeking an Operations Technician II who will install, configure, and maintain servers, storage devices, and network equipment in a 24/7 data center. You’ll handle cable management, rack/stack operations, and remote smart hands for complex issues, while delivering dependable service to internal teams and customers.

The role requires a strong customer service mindset, the ability to interpret alerts and perform preventive maintenance, and adherence to security and SOPs.

Qualifications

• Knowledge of basic networking and server technologies.
• Must be able to work around critical facility equipment to take readings.
• Previous customer interaction experience.
• Ability to distinguish low impact from high impact problems with little direction.
• Able to understand complex solutions and relay effectively to customers.

Responsibilities

• Install, configure, and maintain servers, storage devices, and network equipment.
• Perform hardware troubleshooting, diagnostics, and component replacements.
• Assist with rack/stack operations, cable management, and asset tracking with internal and/or external customers.
• Provide remote smart hands support for customer advanced issues/concerns.
• Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.
• Provide remote hands support for customer advanced issues/concerns.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Conduct routine inspections and preventive maintenance to ensure system reliability.
• Work with vendors and internal teams to coordinate maintenance and repairs.
• Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists.
• Responsible for handling both incoming and outgoing shipments.
• Diagnose and resolve hardware, connectivity, and environmental issues.
• Escalate critical incidents to senior engineers or management as needed.
• Document root cause analysis and follow-up actions for recurring issues.
• Serve as technical escalation point for other team members.
• Proactively manage ticket queue for timely request response and completion.
• Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements.
• Escort and supervise third-party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Provide security oversight and administration based on company standards through security control program, policies, and procedures.
• Other duties as assigned.

Skills

Networking basics

Server technologies

Customer service

Communication

Windows OS

Tools

MS Office Suite

Windows-based applications

Job description

TierPoint in Dallas is seeking an Operations Technician II who will install, configure, and maintain servers, storage devices, and network equipment in a 24/7 data center. You’ll handle cable management, rack/stack operations, and remote smart hands for complex issues, while delivering dependable service to internal teams and customers.

The role requires a strong customer service mindset, the ability to interpret alerts and perform preventive maintenance, and adherence to security and SOPs.