Data Center Field Support Engineer (L1) – Hybrid, Entry-Level

NTT America, Inc.; Nebraska; Hybrid; USD 32,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSAs

Life and AD&D insurance

Short/long-term disability

Paid time off

Employee assistance

401k with company match

Voluntary benefits

Job summary

NTT DATA is hiring a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services for clients. You will manage incidents, perform routine tasks, and work to restore services while meeting SLA targets.

The role combines remote and onsite activities in a hybrid workplace environment. The ideal candidate holds a IT-related bachelor’s degree, holds or is pursuing DC certifications, and has entry-level experience with data

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC (DC).
• Entry level experience in building, deploying and supporting data center networking infrastructure.
• Associate level knowledge of data center network equipment like Nexus and MDS switches.

Responsibilities

• Ensures client site infrastructure is configured, installed, tested and operational.
• Installs and configures software parts of the solution per client requirements.
• Identifies problems and logs incidents with required detail.
• Liaises with client IT environments, carriers and colleagues to expedite diagnosis and resolution.
• Investigates first line support calls and identifies root causes.
• Responds to alerts and escalates to L2 when needed.
• Updates incidents with progress and resolution details promptly.
• Ensures comprehensive resolution of incidents and requests.
• Applies tools to track, log, and report configuration items and changes.
• Investigates problems and assists with remedies and preventative measures.
• Provides first line remote and onsite technical support to clients.
• Reports issues to 3rd party vendors if necessary.
• Follows handover procedures for shift changes to ensure continuity.

Skills

Data center networking

Onsite support

Troubleshooting

Customer communication

Problem solving

Education

Bachelor's degree in IT

CCNA (DC)

Tools

Nexus switches

MDS switches

Cisco DC tech

NetApp

EMC DC

Job description

NTT DATA is hiring a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services for clients. You will manage incidents, perform routine tasks, and work to restore services while meeting SLA targets.

The role combines remote and onsite activities in a hybrid workplace environment. The ideal candidate holds a IT-related bachelor’s degree, holds or is pursuing DC certifications, and has entry-level experience with data