Hybrid Data Center Field Support Engineer (Entry-Level)

Dimension Data Solutions Limited (Kenya); Texas; Ibrido; USD 26.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Life and AD&D insurance

Disability coverage

FSA/HSA program

Employee assistance program

Descrizione del lavoro

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide professional first-line onsite technical support and field engineering services to clients. The role focuses on identifying and resolving incidents, restoring services, and ensuring zero missed SLA conditions.

Responsibilities include configuring client infrastructure, installing software per requirements, and logging incidents with detailed information.

Competenze

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC-Ex: CCNA (DC) etc.

Mansioni

• Provides first-line onsite technical support and field engineering services.
• Restores service by managing incidents and resolutions to meet SLA.
• Liaises with client IT environments, carriers and colleagues to expedite diagnosis.

Conoscenze

Communication

Planning

Positive attitude

Pressure management

Active listening

Adaptability

Client focus

Formazione

Bachelor's degree in IT/Computing

DC certifications (CCNA DC, etc.)

Strumenti

Nexus switches

MDS switches

Descrizione del lavoro

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide professional first-line onsite technical support and field engineering services to clients. The role focuses on identifying and resolving incidents, restoring services, and ensuring zero missed SLA conditions.

Responsibilities include configuring client infrastructure, installing software per requirements, and logging incidents with detailed information.