Data Center Field Support Engineer (L1) - Hybrid

NTT America, Inc.; North Carolina; Hybride; USD 32 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Employer contribution

Health savings account

Flexible spending account

Life insurance

AD&D

Short-term disability

Long-term disability

Paid time off

Employee assistance

401k with company match

Résumé du poste

NTT DATA seeks an entry-level Data Center Service Delivery Field Support Engineer (L1) to deliver professional onsite and remote technical support for data center infrastructure. You will configure systems, log incidents, and collaborate with clients and vendors to resolve issues, aiming for zero SLA misses.

This hybrid role emphasizes rapid learning and teamwork. The ideal candidate has a IT/Computing background, DC certs like CCNA-DC, and familiarity with Nexus/MDS equipment, with

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA DC) is preferred.
• Entry level experience in building, deploying and supporting data center networking infrastructure.
• Knowledge of data center switching equipment like Nexus and MDS is beneficial.

Responsabilités

• Provide first-line onsite technical support and field engineering services.
• Configure and test infrastructure and software according to client requirements.
• Log incidents and resolutions with detailed information; escalate to L2 when needed.
• Coordinate with client IT staff, carriers and colleagues to diagnose and resolve issues.
• Handle alerts, update progress, and ensure timely service restoration.

Connaissances

Data center networking basics

Nexus & MDS familiarity

Good communication

On-site & remote support

Formation

Bachelor's degree or equivalent in IT or Computing

CCNA (DC) or related DC certs

Outils

Nexus switches

MDS switches

Description du poste

NTT DATA seeks an entry-level Data Center Service Delivery Field Support Engineer (L1) to deliver professional onsite and remote technical support for data center infrastructure. You will configure systems, log incidents, and collaborate with clients and vendors to resolve issues, aiming for zero SLA misses.

This hybrid role emphasizes rapid learning and teamwork. The ideal candidate has a IT/Computing background, DC certs like CCNA-DC, and familiarity with Nexus/MDS equipment, with