Hybrid Data Center Field Support Engineer – Entry Level

NTT Limited; Texas; Ibrido; USD 26.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401k with company match

Paid time off

Descrizione del lavoro

NTT DATA is seeking an entry-level Data Center Service Delivery Field Support Engineer (L1) to provide professional first-line onsite technical support and field engineering services to clients. You will help proactively identify and resolve incidents, restore service, and maintain SLA compliance.

The role requires a Bachelor's degree or equivalent in IT or computing, plus an associate DC certification. You will work in a hybrid environment and collaborate across client IT environments and

Competenze

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies (e.g., CCNA (DC), Cisco, NetApp, EMC).
• Entry level experience in building, deploying and supporting data center networking infrastructure.

Mansioni

• Provides first-line on-site technical support to clients.
• Ensures infrastructure is configured, installed, tested and operational.
• Liaises with client IT environments, carriers and colleagues to expediate diagnosis and resolution.
• Responds to and diagnoses alerts and escalates to L2 when needed.
• Keeps incidents updated with progress and resolution details.

Conoscenze

Good communication skills

Ability to work in a pressurized env

Formazione

Bachelor's degree or equivalent in Information Technology or Computing or related field

Associate level certification in Data Centre technologies (e.g., CCNA DC, Cisco, NetApp, EMC)

Strumenti

Nexus and MDS series switching

Descrizione del lavoro

NTT DATA is seeking an entry-level Data Center Service Delivery Field Support Engineer (L1) to provide professional first-line onsite technical support and field engineering services to clients. You will help proactively identify and resolve incidents, restore service, and maintain SLA compliance.

The role requires a Bachelor's degree or equivalent in IT or computing, plus an associate DC certification. You will work in a hybrid environment and collaborate across client IT environments and