Hybrid Data Center Field Engineer (L1)

NTT DATA, Inc.; Nebraska; Hybrid; USD 32,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account or flexible-spo

Life and AD&D insurance

Short and long-term disability

Paid time off

Employee assistance program

401(k) with company match

Job summary

NTT DATA is seeking an entry level Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services to clients. You will handle routine incidents, document resolution steps, and work to meet SLA targets.

The role emphasizes diagnosing alerts, coordinating with stakeholders, and following standard procedures to restore services. This is a hybrid position with opportunities for professional development.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Responsibilities

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.

Skills

Networking fundamentals

Data center equipment

Cisco CCNA (DC)

Education

Bachelor's degree in Information Technology or Computing

Associate level certification in Data Center technologies (Cisco/NetApp/EMC DC)

Job description

NTT DATA is seeking an entry level Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services to clients. You will handle routine incidents, document resolution steps, and work to meet SLA targets.

The role emphasizes diagnosing alerts, coordinating with stakeholders, and following standard procedures to restore services. This is a hybrid position with opportunities for professional development.