Entry-Level Data Center Field Engineer – Hybrid Onsite

NTT DATA, Inc.; Missouri; Hybride; USD 32 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee assistance program

Life and AD&D insurance

Short/Long-term disability

Flexible spending account

Voluntary benefits

Résumé du poste

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite and remote technical support for clients. You will install, configure, and maintain infrastructure and software, log incidents, and collaborate with client IT teams and vendors to resolve issues with standard procedures.

As an entry-level role, you will handle low complexity incidents, work in a hybrid environment, and aim to meet SLA targets.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA DC).
• Entry-level experience in building, deploying and supporting data center networking infrastructure.
• Familiarity with data center network gear like Nexus and MDS series switches.

Responsabilités

• Configure, install, test and operate client site infrastructure.
• Install and configure software per client requirements.
• Log incidents with details and escalate when needed.
• Coordinate with client IT, carriers and colleagues for resolution.
• Investigate first line support calls and identify root causes.
• Respond to alerts and escalate to L2 when needed.
• Update incidents with progress and resolution details.
• Provide first-line remote and on-site support.
• Report issues to vendors when required.
• Follow handover procedures for shift changes to ensure continuity.

Connaissances

Communication skills

Planning abilities

Adaptability

Active listening

Client focus

Working under pressure

Team collaboration

Formation

Bachelor's degree in IT or Computing or related field

Associate level certification in Data Centre technologies (e.g., CCNA DC)

Outils

Nexus switches

MDS switches

Cisco data center equipment

Description du poste

NTT DATA is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite and remote technical support for clients. You will install, configure, and maintain infrastructure and software, log incidents, and collaborate with client IT teams and vendors to resolve issues with standard procedures.

As an entry-level role, you will handle low complexity incidents, work in a hybrid environment, and aim to meet SLA targets.