Entry-Level Data Center Field Engineer - Hybrid Onsite Support

NTT DATA, Inc.; Texas; Hybrid; USD 50,000 - 75,000; Full time

Job summary

NTT DATA is seeking an entry-level Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support to clients. You will handle routine incidents, perform basic configuration, and work with a global team to restore services quickly while maintaining SLA targets.

This hybrid role involves onsite at client sites with remote support options. You will grow your skills in data center networking, storage, and related technologies, benefiting from hands-on

Qualifications

• Bachelor's degree or equivalent in IT or computing.
• Associate level certifications in data center technologies such as Cisco, NetApp, EMC DC.
• Entry-level experience with data center networking infrastructure.

Responsibilities

• Ensure client site infrastructure is configured, installed, and operational.
• Install and configure software as required.
• Log incidents with required detail and escalate when needed.
• Coordinate with client IT, carriers and colleagues to resolve issues.
• Provide first-line remote and onsite technical support.

Skills

Communication skills

On-site support

Problem solving

Adaptability

Education

Bachelor's degree in IT/Computing

CCNA (DC) or equivalent

Tools

Cisco Nexus

MDS

NetApp storage

EMC DC

Job description

NTT DATA is seeking an entry-level Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support to clients. You will handle routine incidents, perform basic configuration, and work with a global team to restore services quickly while maintaining SLA targets.

This hybrid role involves onsite at client sites with remote support options. You will grow your skills in data center networking, storage, and related technologies, benefiting from hands-on