Data Center Field Support Engineer - Entry Level

NTT Ltd.; Texas; Hybrid; USD 32,000 - 59,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Flexible spending account / Health-sum

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance program

Job summary

NTT DATA in the United States is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services to clients, resolving incidents and ensuring SLA adherence.

The role focuses on configuring infrastructure, installing software, proactive problem identification, and escalating to L2 when needed, with a hybrid work arrangement and ongoing opportunities for growth within a global technology leader.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Responsibilities

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, elevate to L2 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides first line remote and onsite technical support to clients.
• Provides first line field engineering services to clients.
• Reports and escape issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Skills

Data center networking

On-site support

Incident resolution

Stakeholder communication

Education

Bachelor's degree in IT / Computing

CCNA Data Center / equivalent

Tools

Nexus/MDS switching

Job description

NTT DATA in the United States is seeking a Data Center Service Delivery Field Support Engineer (L1) to provide first-line onsite technical support and field engineering services to clients, resolving incidents and ensuring SLA adherence.

The role focuses on configuring infrastructure, installing software, proactive problem identification, and escalating to L2 when needed, with a hybrid work arrangement and ongoing opportunities for growth within a global technology leader.