Onsite Data Center Field Support Engineer – Entry Level

NTT DATA, Inc.; Virginia; In loco; USD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

NTT DATA in the United States is seeking a Data Center Service Delivery Field Support Engineer (L1), an entry-level role providing first-line onsite technical support and field engineering services to clients, resolving incidents and restoring services quickly.

You will work at client sites, configure and support data center infrastructure, coordinate with vendors and internal teams, and follow standard procedures to meet SLA targets while delivering reliable, customer-focused service.

Competenze

• Bachelor's degree in IT, Computing or related field is required.
• CCNA (DC) or equivalent data center certification preferred.
• Strong communication and customer-facing skills essential.
• Entry-level data center experience or internships are a plus.

Mansioni

• Provide first-line onsite technical support and field engineering services at client sites.
• Configure and verify data center infrastructure per client requirements.
• Log incidents and work with teams to diagnose and resolve root causes.
• Escalate to L2 as needed and ensure SLA targets are met.

Conoscenze

Communication

Planning

Adaptability

Teamwork

Formazione

Bachelor's degree in Information Technology or Computing

Cisco CCNA DC certification

Descrizione del lavoro

NTT DATA in the United States is seeking a Data Center Service Delivery Field Support Engineer (L1), an entry-level role providing first-line onsite technical support and field engineering services to clients, resolving incidents and restoring services quickly.

You will work at client sites, configure and support data center infrastructure, coordinate with vendors and internal teams, and follow standard procedures to meet SLA targets while delivering reliable, customer-focused service.