Danish Speaking Streaming Platform Support Representative -Remote in Greece

Employers from Greece; United States; Teletrabalho; USD 56 000 - 89 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Airport Transfer And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Resumo da oferta

Patrique Mercier Recruitment FR seeks a Danish-speaking Streaming Platform Support Representative to assist Danish users and enhance their streaming experience. You will help with inquiries, troubleshoot issues, and guide users through platform features.

Ideal candidates have Danish and English fluency and experience in customer support within streaming. A proactive, independent work style and CRM familiarity are valued in a fast-paced team environment.

Qualificações

• Fluent in Danish and English, both written and spoken.
• Experience in customer support or technical assistance, preferably in streaming.
• Familiar with streaming tech and UX principles.
• Strong analytical and problem-solving skills.
• Excellent communication with a focus on customer satisfaction.
• Knowledge of CRM or ticketing tools is an advantage.
• A proactive, independent work ethic in a fast-paced setting.

Responsabilidades

• Provide top-notch customer support to Danish-speaking users via email, live chat, and phone.
• Troubleshoot account setup, streaming quality, and content availability issues.
• Guide users through platform features and best practices for streaming.
• Document interactions and resolutions accurately in the CRM.
• Collaborate with other departments to share feedback and drive improvements.
• Stay updated on platform developments and streaming industry trends.
• Proactively follow up to ensure concerns are fully resolved.

Conhecimentos

Danish language

English language

Customer support

Streaming technology

CRM software

Ferramentas

CRM systems (e.g., Salesforce)

Live chat tools

Ticketing systems

Descrição da oferta de emprego

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking a Danish Speaking Streaming Platform Support Representative to join our enthusiastic support team. In this pivotal role, you will assist Danish-speaking users with their inquiries and contribute to a delightful streaming experience on our platform. If you are passionate about technology and customer service, we would love to welcome you to our team!

Responsibilities

• Provide top-notch customer support to Danish-speaking users through email, live chat, and phone, answering their questions regarding the streaming service.
• Troubleshoot and resolve a range of technical issues related to account set-up, streaming quality, and content availability.
• Guide users through platform features and ensure they are informed of best practices to optimize their streaming experience.
• Accurately document customer interactions and resolutions in the CRM system.
• Partner with other departments to share user feedback and suggest enhancements to the service.
• Keep updated on the latest platform developments and streaming industry trends to provide informed support.
• Proactively follow up with users to ensure their concerns are fully resolved and satisfaction is achieved.

Requirements

• Fluency in Danish and English, both spoken and written.
• Experience in customer support or technical assistance, preferably in the streaming or entertainment sector.
• Familiarity with streaming technology and user experience principles.
• Strong analytical skills coupled with an effective problem-solving approach.
• Excellent communication skills focused on delivering high customer satisfaction.
• Knowledge of CRM systems or support ticketing tools is an advantage.
• A proactive and independent work ethic in a dynamic and fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...