Danish Speaking Customer Support for Online Streaming Service -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package

Free Greek Lessons

Discounts and other perks

Job summary

Patrique Mercier Recruitment FR is seeking a Danish-speaking Customer Support Representative for an Online Streaming Service. You will assist Danish-speaking customers via phone, email, and chat, handling account inquiries, content availability, and technical issues.

We value candidates with strong communication skills, fluency in Danish and English, and a customer-first attitude. Training, relocation, and other perks are provided to support growth in entertainment technology roles.

Qualifications

• Fluency in Danish and English (written and spoken).
• Experience in customer service, especially in entertainment or tech sectors.
• Excellent communication and customer-focused mindset.
• Strong problem-solving skills and ability to work under pressure.
• Proficient with customer support software and standard office applications.
• Detail-oriented with ability to manage multiple tasks concurrently.
• Flexibility to work varied hours, including evenings and weekends.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients via phone, email, and chat.
• Assist with account management, content availability, and technical issues.
• Resolve customer complaints and provide solutions to enhance viewing experience.
• Document customer interactions accurately and ensure timely follow-up.
• Collaborate with technical teams to troubleshoot complex issues.
• Stay updated on content, features, and industry trends to offer knowledgeable assistance.
• Gather customer feedback to contribute to service improvements.

Skills

Danish language

English language

Customer service

Communication

Problem solving

Multitasking

CRM software

Office tools

Tools

CRM software

Office applications

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is eager to connect talented professionals with exciting career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for an Online Streaming Service. This role is tailored for individuals who are passionate about entertainment and technology, and who thrive on providing exceptional support to Danish-speaking customers.

Responsibilities

• Provide outstanding customer support to Danish-speaking clients regarding online streaming services through phone, email, and chat.
• Assist customers with inquiries about account management, content availability, and technical issues.
• Effectively resolve customer complaints and provide solutions to enhance the viewing experience.
• Document customer interactions accurately and ensure timely follow-up on outstanding queries.
• Collaborate with technical teams to troubleshoot and resolve complex issues.
• Stay updated on the latest content, features, and industry trends to offer knowledgeable assistance.
• Gather customer feedback to contribute to service improvements and user experience enhancements.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, especially within the entertainment or technology sectors.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Proficient with customer support software and standard office applications.
• Detail-oriented with the ability to manage multiple tasks concurrently.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks