Norwegian Speaking Streaming Platform Support Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Streaming Platform Support Representative to assist users with inquiries via email, live chat, and phone. You will troubleshoot account setup, streaming issues, and content availability while guiding users on platform features.

Ideal candidates have fluency in Norwegian and English, experience in customer support or technical assistance, and strong problem-solving abilities.

Qualifications

• Fluency in Norwegian and English (written and spoken).
• Experience in customer support or technical assistance, preferably in streaming or entertainment.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical and problem-solving abilities.
• Excellent communication with focus on customer satisfaction.

Responsibilities

• Provide customer support to Norwegian-speaking users via email, live chat, and phone.
• Troubleshoot technical issues related to account setup, streaming performance, and content availability.
• Guide users on platform features and functionalities to enhance streaming experience.
• Document all interactions and resolutions in the CRM system.
• Collaborate with cross-functional teams to relay user feedback and suggest improvements.
• Stay updated on platform updates and industry trends to provide informed support.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Norwegian language

English language

CRM experience

Analytical thinking

Communication skills

Tools

CRM systems

Job description

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Streaming Platform Support Representative to join our dedicated support team. In this role, you will be instrumental in assisting Norwegian-speaking users with their inquiries and ensuring they have a seamless experience while using our streaming platform. If you have a passion for customer service and technology, we want to talk to you!

Responsibilities

• Provide exceptional customer support to Norwegian-speaking users through email, live chat, and phone, addressing inquiries related to the streaming service.
• Troubleshoot a variety of technical issues regarding account setup, streaming performance, and content availability.
• Guide users on platform features and functionalities, enhancing their overall streaming experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with cross-functional teams to communicate user feedback and suggest potential enhancements to the service.
• Stay informed about updates to the streaming platform and industry trends to provide informed support.
• Conduct follow-ups to ensure user satisfaction and resolve any remaining concerns.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Previous experience in customer support or technical assistance, particularly in the streaming or entertainment sector.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical skills and effective problem-solving abilities.
• Exceptional communication skills focused on delivering high levels of customer satisfaction.
• Knowledge of CRM systems or support ticketing tools is preferred.
• Ability to work independently in a fast-paced and dynamic environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...