Cyber IT Specialist: Mission-Focused IT Support

Defense Information Systems Agency; Letterkenny Township (Franklin County); On-site; USD 55,000 - 80,000; Full time

Job summary

Defense Information Systems Agency is hiring for an IT support role to assist DISA customers and align IT solutions with mission needs. You will analyze requirements, review documentation, and help develop viable IT solutions while shadowing senior staff on coordination efforts.

The position emphasizes delivering reliable IT services, maintaining security posture, and supporting customers through routine operations, with eligibility considerations for government service.

Qualifications

• Undergraduate or Graduate Education in IT-related fields as described.
• Experience reviewing IT-related work for accuracy and consistency.
• Experience communicating status of IT systems to non-technical audiences.
• Ability to identify, analyze, and resolve routine IT issues.

Responsibilities

• Performs IT customer support focusing on DISA and customer efforts.
• Identify customer requirements based on business needs.
• Assist in analyzing functional requirements and develop viable IT solutions.
• Review customer requirement documents to specify technical needs.
• Shadows team lead to support project coordination with IT staff.

Skills

Attention to detail

Customer service

Oral communication

Problem solving

Education

Bachelor's degree in computer science or related field

24 semester hours in IT-related fields

Job description

Defense Information Systems Agency is hiring for an IT support role to assist DISA customers and align IT solutions with mission needs. You will analyze requirements, review documentation, and help develop viable IT solutions while shadowing senior staff on coordination efforts.

The position emphasizes delivering reliable IT services, maintaining security posture, and supporting customers through routine operations, with eligibility considerations for government service.