Cyber IT Specialist: Customer-Focused Cloud & Support

Defense Information Systems Agency; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Telework availability

Career advancement opportunities

Job summary

Defense Information Systems Agency in Denver seeks a Senior IT Customer Support Specialist within the Cyber Excepted Service. This GS-level role focuses on aligning DISA and customer efforts to achieve mission goals, analyze business needs, and develop viable IT solutions while coordinating with the engineering staff.

The position requires U.S. citizenship, eligibility for Top-Secret/SCI, and successful security clearance.

Qualifications

• Attention to detail demonstrated in IT-related work and data review.
• Experience maintaining customer relationships and identifying IT needs.
• Ability to brief management and IT staff on system status clearly.
• Skill in identifying alternatives to address IT issues.

Responsibilities

• Performs IT customer support focusing on aligning DISA and customer efforts to meet mission goals.
• Collaborates with customers to identify requirements based on business needs.
• Assists in analyzing functional requirements and developing viable IT solutions.
• Reviews customer requirement documents to ensure technical needs are communicated to engineers.
• Brokers workload and supports project oversight with team members.

Skills

Attention to detail

Customer service

Oral communication

Problem solving

Job description

Defense Information Systems Agency in Denver seeks a Senior IT Customer Support Specialist within the Cyber Excepted Service. This GS-level role focuses on aligning DISA and customer efforts to achieve mission goals, analyze business needs, and develop viable IT solutions while coordinating with the engineering staff.

The position requires U.S. citizenship, eligibility for Top-Secret/SCI, and successful security clearance.