Cyber IT Specialist — Mission-Critical, Clearance Required

Defense Information Systems Agency; Chambersburg (Franklin County); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Defense Information Systems Agency (DISA) seeks a cyber/IT support specialist at the GG-13 level to advance mission-critical operations under the Cyber Excepted Service. This role focuses on IT customer support, requirements analysis, and coordination with project teams to align solutions with mission needs.

Qualified candidates will demonstrate attention to detail, strong customer service, effective oral communication, and problem-solving abilities, with experience in IT environments and

Qualifications

• Attention to detail in IT-related work and data review to ensure accuracy and standards.
• Customer service experience with assessing IT needs and tailoring solutions for customers.
• Oral communication skills for briefing management and IT staff on status and technical information.
• Problem solving approaches to address complex IT-related issues by evaluating multiple options.

Responsibilities

• Perform IT customer support focusing on DISA and customer efforts to achieve mission goals.
• Identify customer requirements based on analysis of business needs and practices.
• Assist in analyzing functional requirements and develop viable IT solutions.
• Review customer requirement documents to specify technical requirements and concerns for engineering staff.
• Coordinate with project teams to support workload and oversight.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Defense Information Systems Agency (DISA) seeks a cyber/IT support specialist at the GG-13 level to advance mission-critical operations under the Cyber Excepted Service. This role focuses on IT customer support, requirements analysis, and coordination with project teams to align solutions with mission needs.

Qualified candidates will demonstrate attention to detail, strong customer service, effective oral communication, and problem-solving abilities, with experience in IT environments and