Cyber IT Specialist - Remote Support & Systems

Defense Information Systems Agency; Fort Meade (MD); Hybrid; USD 68,000 - 95,000; Full time

Job summary

Defense Information Systems Agency is seeking an IT support professional at Fort Meade to help synchronize DISA and customer efforts to achieve mission goals. You will analyze business needs, assist in defining requirements, and develop viable IT solutions while coordinating with multiple IT staff members.

The role involves working under DoD policies, advancing cybersecurity hygiene, and supporting project teams in a structured environment with required security clearances.

Qualifications

• Undergraduate or Graduate Education in a relevant field with required coursework.
• Attention to detail to ensure accuracy and standards alignment.
• Customer service experience providing info tech products/services.
• Oral communication of status to non-technical audiences.

Responsibilities

• Performs IT customer support to synchronize DISA and customer efforts.
• Identify customer requirements based on business needs.
• Assist in analyzing functional requirements and develop viable IT solutions.
• Review customer requirement documents to specify technical needs.
• Shadow project team leader to support coordination with IT staff.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Bachelor's degree in CS/Engineering/Info Sci/IS Management/Math/OR/Statistics/Tech Management

Job description

Defense Information Systems Agency is seeking an IT support professional at Fort Meade to help synchronize DISA and customer efforts to achieve mission goals. You will analyze business needs, assist in defining requirements, and develop viable IT solutions while coordinating with multiple IT staff members.

The role involves working under DoD policies, advancing cybersecurity hygiene, and supporting project teams in a structured environment with required security clearances.