Cyber IT Specialist – Telework Eligible

Defense Information Systems Agency; San Antonio (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Defense Information Systems Agency seeks an IT support specialist to synchronize DISA and customer efforts, identify requirements, and help develop viable IT solutions. You will assist in reviewing requests, ensure clear communication to engineering staff, and shadow the team leader to coordinate project efforts.

The role emphasizes customer service, attention to detail, and ability to convey technical information to non-technical audiences in a security-conscious environment.

Qualifications

• Undergraduate or Graduate Education in CS, engineering, information science, or related field with minimum 24 semester hours.
• Experience with IT concepts, systems, and customer support.
• Experience communicating technical information to non-technical audiences.

Responsibilities

• Provide IT customer support and align DISA and customer efforts to meet mission goals.
• Analyze customer requirements based on business needs and practices.
• Assist in analyzing functional requirements and develop viable IT solutions.
• Review customer requirement documents and communicate technical concerns to engineering staff.
• Shadow team leader to support coordination with IT professionals.

Skills

Attention to detail

Customer service

Oral communication

Problem solving

Education

Bachelor's degree in CS/Engineering/Information Systems

Job description

Defense Information Systems Agency seeks an IT support specialist to synchronize DISA and customer efforts, identify requirements, and help develop viable IT solutions. You will assist in reviewing requests, ensure clear communication to engineering staff, and shadow the team leader to coordinate project efforts.

The role emphasizes customer service, attention to detail, and ability to convey technical information to non-technical audiences in a security-conscious environment.