Cyber IT Support Specialist for Defense Ops

Defense Information Systems Agency; Gunter Grove (AL); On-site; USD 48,000 - 70,000; Full time

Job summary

Defense Information Systems Agency seeks an IT support professional to help synchronize DISA and customer efforts, analyze requirements, and develop viable IT solutions. The role supports project teams and ensures alignment with mission needs.

The position emphasizes collaboration, basic IT expertise, and the ability to communicate clearly with technical and non-technical stakeholders. It offers a pathway through multiple IT grades within the Cyber environment.

Qualifications

• Attention to detail in IT work and data accuracy.
• Experience providing information about IT products and services to customers.
• Clear verbal and written communication of IT status to non-technical audiences.
• Ability to identify and apply standard solutions to routine IT issues.

Responsibilities

• Performs IT customer support focusing and synchronizing DISA and customer efforts to achieve mission goals.
• Works with the customer to identify requirements based on analysis of business needs and practices.
• Assist in analyzing functional requirements and develops viable IT solutions and alternatives.
• Assist in reviewing customer requirement documents to ensure all technical requirements are captured.
• Shadows the project team leader to support oversight and coordination with IT staff.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Bachelor’s degree in CS/engineering/IT

Job description

Defense Information Systems Agency seeks an IT support professional to help synchronize DISA and customer efforts, analyze requirements, and develop viable IT solutions. The role supports project teams and ensures alignment with mission needs.

The position emphasizes collaboration, basic IT expertise, and the ability to communicate clearly with technical and non-technical stakeholders. It offers a pathway through multiple IT grades within the Cyber environment.