Customer Tech Copier Support

Jobtailor; Eugene (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Jobtailor is seeking a network support specialist to remotely access client systems, diagnose connectivity issues, and gather information from customers to resolve problems. You will collaborate with sales reps and field techs to ensure swift resolution and customer success.

The role values strong communication, a willingness to learn, and comfort in a fast-paced environment. OS familiarity includes Windows 10 and macOS, with networking fundamentals a plus.

Qualifications

• 0-2 years of TCP/IP networking experience.
• Willingness and ability to learn.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred.
• Knowledge of networking protocols (VPN, Routing, Ports, TCP/IP) preferred.
• Network+ or A+ certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10, macOS and other mainstream applications preferred.

Responsibilities

• Remotely access client computers to troubleshoot and diagnose network connectivity issues with multi-functional devices (copiers/scanners).
• Communicate with customers via phone, email to gather information for troubleshooting.
• Collaborate with sales reps, customers, and field technicians to resolve network-related problems.
• Contribute to a fun, growing department focused on excellent customer success.

Skills

TCP-IP Networking

Networking Protocols

Technical Support

Network+ Certification

A+ Certification

Windows 10

MAC OS

Education

Associate degree

Tools

Network Analysis Tools

Job description

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred.
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving skills and a commitment to customer service while effectively troubleshooting network connectivity issues. Proficient in networking concepts and technical support for various operating systems.

Highest-signal resume keywords

• TCP-IP Networking
• Networking Protocols
• Technical Support
• Network+ Certification
• A+ Certification

ATS Optimization Keywords

Hard Skills

• Network Analysis Tools
• VPN
• Routing
• Ports
• Windows 10
• MAC OS
• Troubleshooting
• Diagnosing Network Issues
• Multi-Functional Devices
• Customer Success

Soft Skills

• Excellent Communication Skills
• Problem-Solving Ability
• Willingness to Learn
• Ability to Work in Fast-Paced Environment

Certifications & Qualifications

• Network+
• A+

Industry Keywords

• Customer Service
• Technical Support
• Networking Concepts