Customer Tech Support, Copier

Jobtailor; Lewiston (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Lewiston, Idaho is seeking an entry-level technical support specialist focused on networking topics. You will assist users with TCP/IP networking issues, document problems, and collaborate with teams to deliver effective solutions.

The role requires good communication, a problem-solving mindset, and the ability to learn quickly in a fast-paced environment. Prior networking exposure and an Associates degree are advantageous.

Qualifications

• 0-2 years of experience with TCP/IP networking and technical support.
• Familiarity with Windows 10, macOS, and common server applications.
• Associates degree preferred; strong communication and problem-solving skills.

Responsibilities

• Provide technical support to users on networking topics.
• Troubleshoot network connectivity issues and diagnose root causes.
• Communicate clearly with customers and document issues for resolution.

Skills

TCP/IP Networking

Technical Support

Customer Service

Strong Communication

Willingness to Learn

Education

Associates degree

Tools

Network Analysis Tools

VPN

Routing

Ports

Windows 10

MAC OS

Job description

Requirements

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving skills and a commitment to customer service while effectively troubleshooting network connectivity issues. Proficient in networking concepts and technical support for various operating systems.

Highest-signal resume keywords

• TCP-IP Networking
• Networking Protocols
• Technical Support
• Network+ Certification
• A+ Certification

ATS Optimization Keywords

Hard Skills

• Network Analysis Tools
• VPN
• Routing
• Ports
• Windows 10
• MAC OS
• Troubleshooting
• Diagnosing Network Issues
• Multi-Functional Devices
• Customer Success

Soft Skills

• Excellent Communication Skills
• Problem-Solving Ability
• Willingness to Learn
• Ability to Work in Fast-Paced Environment

Certifications & Qualifications

• Network+
• A+

Industry Keywords

• Customer Service
• Technical Support
• Networking Concepts