On-Site Customer Tech Support

Jobtailor; Lewiston (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Lewiston, Idaho is seeking a motivated IT support professional to remotely access client computers and diagnose network connectivity issues across multifunction devices. You will gather information via phone and email, work with sales reps and field techs, and contribute to a team focused on customer success.

The role emphasizes problem solving, strong communication, and a willingness to learn in a fast-paced environment, with an associates degree preferred.

Qualifications

• 0-2 years of experience in networking or IT support.
• Strong written and verbal communication skills.
• Willingness to learn and adapt to new technologies.
• Experience with troubleshooting network connectivity in a professional setting.

Responsibilities

• Use software to remotely access client computers for troubleshooting and diagnostics.
• Communicate with customers via phone and email to gather information.
• Collaborate with sales representatives, customers, and field technicians to resolve network problems.
• Contribute to a dynamic department focused on customer success.

Skills

TCP/IP Networking

Customer service

Problem solving

Communication skills

Willingness to learn

Fast-paced environment

Education

Associates degree preferred

Tools

Windows 10 & Server

Mac OS

Job description

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving abilities and excellent customer service skills while providing technical support for network connectivity issues. Proficient in troubleshooting multi-functional devices and familiar with networking protocols and concepts.