Help Desk Specialist

Jobtailor; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in New York, NY is seeking an IT Helpdesk Technician to perform acquisition, installation, and maintenance of PCs and software, with LAN/WAN connections. You will support equipment connected to centralized host systems and assist users with software problems.

The role requires 2+ years of experience, an Associate's Degree in Computer Technology, strong communication, teamwork, and proficiency in Microsoft Office.

Qualifications

• Two or more years related work experience.
• Minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with exposure to Microsoft network environment.
• Excellent oral and written communication skills.
• Excellent customer service and listening skills.
• Ability to work within a team and foster teamwork.
• Proficient in Microsoft Office products.

Responsibilities

• Perform acquisition, installation, and maintenance of personal computers and software with LAN/WAN connections.
• Provide installation and support of equipment connected to centralized host systems.
• Assist user community in software problem resolution.
• Establish and maintain PC parts inventory for supplies and computer-related materials.
• Assist with technical support issues and respond to problems in a timely, courteous manner.
• Troubleshoot, document, and resolve problems reported by users.

Skills

Microcomputer Hardware Repair

Technical Support

Customer Service

Microsoft Office Proficiency

Communication Skills

Teamwork

Education

Associate's Degree in Computer Technology

Tools

VoIP Telephone System

Virus Resolution Tools

Inventory Management Software

Job description

Responsibilities

• Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections
• Provides installation and support of equipment connected to centralized host systems
• Assists the user community in software problem resolution
• Establishes and maintains personal computer parts inventory for supplies and computer-related materials
• Assists with technical support issues and responds to all problems in a timely, courteous manner
• Troubleshoots, isolates, documents, and resolves problems reported by users
• Organizes problem resolution based on type and severity of outage
• Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems
• Identifies problem trends and makes recommendations to management in order to minimize ongoing issues
• Assists with hardware and software installations
• Builds and maintains PC systems; performs quality analysis and follow-up
• Assists with 1st and 2nd level support after normal business hours for all critical network systems
• Identifies and differentiates between hardware and software problems to assist with problem identification and resolution
• Initiates network troubleshooting and determination of appropriate escalation path
• Communicates accurate technical information to management, support staff and users
• Deploys and troubleshoots issues with VoIP Telephone system
• Resolves and works proactively on virus issues and initiatives
• Responds to a rapidly changing technical environment and the requirements of the user community
• Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances
• Manages projects as assigned by the Helpdesk Manager
• Performs other duties as assigned

Requirements

• Associate's Degree in computer technology or equivalent combination of education and experience
• Two (2) or more years related work experience
• Minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment
• Excellent oral and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Ability to work within a team and to foster teamwork
• Good planning, organizational, and prioritization skills
• Proficient in Microsoft Office products

Core Competencies

Demonstrates expertise in personal computer installation, maintenance, and troubleshooting within network environments, while providing exceptional technical support and customer service. Proficient in managing inventory and resolving hardware and software issues efficiently.

Highest-signal resume keywords

• Microcomputer Hardware Repair
• Microsoft Network Environment
• Technical Support
• Customer Service
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Personal Computer Installation
• Software Troubleshooting
• Network Troubleshooting
• Quality Analysis
• Virus Resolution
• VoIP Telephone System Support
• Problem Documentation
• Parts Inventory Management
• 1st and 2nd Level Support
• Technical Communication

Soft Skills

• Excellent Oral Communication
• Excellent Written Communication
• Teamwork
• Planning Skills
• Organizational Skills

Certifications & Qualifications

• Associate's Degree in Computer Technology

Industry Keywords

• Technical Support Issues
• User Community Assistance
• Problem Resolution
• Critical Network Systems
• Customer Interaction