On-Site Customer Tech Support, Copier

Jobtailor; Spokane (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Spokane, WA is seeking a technical support specialist to remotely access client systems and diagnose network issues affecting copiers and scanners. You will gather details from customers by phone or email and coordinate with sales and field techs to resolve problems.

The role emphasizes problem-solving, strong communication, and a proactive attitude to deliver exceptional customer service in a fast-paced environment.

Qualifications

• 0-2 years of experience with TCP/IP networking.
• Willingness and ability to learn new concepts and tools.
• Strong problem-solving and customer service mindset.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Use software to remotely access client computers to diagnose and troubleshoot network connectivity for multi-functional devices.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Collaborate with sales, customers, and field technicians to resolve network problems.
• Be part of a fun, growing department focused on delivering top-tier customer success.

Skills

TCP/IP Networking

Network Protocols

Technical Troubleshooting

Windows 10

MAC OS

Network Analysis Tools

VPN

Routing

Ports

Problem-Solving

Communication

Customer Service

Education

Associate degree

Job description

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers' network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP-IP Networking.
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Preferred, but not required Qualifications: Associates degree preferred.
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving skills and a commitment to exceptional customer service while effectively troubleshooting network connectivity issues. Proficient in TCP/IP Networking and familiar with various networking protocols and technical support for multiple operating systems.

Highest-signal resume keywords

• TCP/IP Networking
• Network Protocols
• Technical Support
• Customer Service
• Network+ Certification

ATS Optimization Keywords

Hard Skills

• TCP/IP Networking
• Networking Protocols
• Network Analysis Tools
• VPN
• Routing
• Ports
• Windows 10
• MAC OS
• Technical Troubleshooting

Soft Skills

• Problem-Solving
• Communication
• Adaptability
• Customer Success

Certifications & Qualifications

• Network+ Certification
• A+ Certification

Industry Keywords

• Network Connectivity
• Technical Support
• Multi-Functional Devices
• Customer Interaction