Customer Tech Support, Copier

Jobtailor; Idaho; On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Idaho is seeking a Network Support Specialist to remotely troubleshoot client connectivity issues on devices such as copiers and scanners. You will collect problem details via phone and email and work closely with sales, customers, and field technicians to resolve network problems.

Ideal candidates have 0–2 years in TCP/IP networking, strong communication skills, a willingness to learn, and an associate's degree or equivalent experience; Network+ or A+ certifications are a plus.

Qualifications

• 0-2 years of experience working with TCP-IP networking.
• Some computer knowledge with willingness to learn.
• Strong problem-solving and customer service orientation.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred.
• Knowledge of networking protocols (VPN, Routing, Ports, TCP/IP, network analysis tools) preferred.
• Network+ or A+ certifications a plus.
• Experience providing technical support to users on Windows 10, macOS, and common applications preferred.

Responsibilities

• Use software to remotely access client computers to troubleshoot and diagnose network connectivity with multi-functional devices.
• Communicate with customers via phone, email to gather troubleshooting information.
• Work with sales, customers, and field technicians to resolve network problems.
• Contribute to a fun, growing department and culture focused on customer success.

Skills

TCP-IP Networking

Networking Protocols

Technical Support

Network+ Certification

A+ Certification

Education

Associates degree preferred

Tools

Network Analysis Tools

VPN

Routing

Ports

Windows 10

MAC OS

Job description

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Requirements

• 0-2 Years of experience working with TCP-IP Networking
• Some computer knowledge mixed with a willingness and capability to learn.
• Natural problem-solving ability combined with a passion for fantastic customer service.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Associates degree preferred.
• Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred.
• Network+ or A+ Certifications a plus.
• Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred.

Core Competencies

Demonstrates strong problem-solving abilities and excellent communication skills while providing technical support for network connectivity issues. Familiarity with networking protocols and a commitment to customer service are essential for success in this role.

Highest-signal resume keywords

• TCP-IP Networking
• Networking Protocols
• Technical Support
• Network+ Certification
• A+ Certification

ATS Optimization Keywords

Hard Skills

• Network Analysis Tools
• VPN
• Routing
• Ports
• Windows 10
• MAC OS
• Troubleshooting
• Diagnosing Network Issues
• Multi-Functional Devices
• Customer Support

Soft Skills

• Problem-Solving
• Customer Service
• Communication
• Adaptability
• Team Collaboration

Certifications & Qualifications

• Network+
• A+

Industry Keywords

• Network Connectivity
• Technical Support
• Customer Success
• Fast-Paced Environment
• Associates Degree